All Systems Operational
Uptime over the past 90 days. View historical uptime.
Alice POS Operational
90 days ago
99.95 % uptime
Today
East Coast (1723) ? Operational
90 days ago
99.95 % uptime
Today
East Coast (4157) ? Operational
90 days ago
99.95 % uptime
Today
Dedicated (8553) ? Operational
90 days ago
99.95 % uptime
Today
West Coast (3420) ? Operational
90 days ago
99.95 % uptime
Today
Alice POS - General Operational
REST API Operational
Telephone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

No incidents reported.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Probleme de connection Alice
Postmortem - Read details
May 25, 14:38 EDT
Resolved - We've monitored the situation for the past 2 hours and we are confident this incident is resolved. We've received confirmation that it was a connectivity issue that caused a major outage that affected a large number of Montreal area network and fiberoptics providers. Our servers stayed online and your data is safe. A postmortem will be published next week.

Thank you and good evening

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Nous avons suivi la situation depuis 2 heures, nous sommes confiant que cet incident est résolu. Nous avons reçu la confirmation qu'il s'agissait d'un problème de connectivité qui a causé une panne majeur et a affecté plusieurs fournisseurs de réseau et fibre optique dans la région de Montréal. Nos serveurs sont restés en ligne et l'intégrité de vos données n'a pas été en danger. Un postmortem sera publié la semaine prochaine.

Merci et bonne soirée
May 19, 20:31 EDT
Monitoring - All our servers are now reachable. We'll keep monitoring the situation for the next few hours.

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Nos serveurs sont de nouveau rejoignables. Nous allons continuer de garder un oeil sur la situation pour les prochaines heures.
May 19, 18:23 EDT
Identified - We are in contact with the affected hosting provider, we are assured our servers are not the cause and are safe, the issue makes their infrastructure, and our servers, unreachable. We'll continue to monitor the situation and keep you updated as soon as we have more information.

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Nous sommes en contact avec le fournisseur qui est présentement affecté, ils nous ont assuré que nos serveurs ne sont pas en cause et sont en bon état. Le problème empêche les connexions vers leur infrastructure rendant nos serveurs non-rejoignables. Nous allons continuer de suivre la situation et vous tenir au courant dès que nous avons plus d'information.
May 19, 18:15 EDT
Investigating - We're experiencing issue with our third-party server host, we are in contact with them now to assess the situation
You can always contact us by submitting a ticket: https://supporten.alicepos.com/portal/en/newticket

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Nous avons présentement des problèmes avec notre service de hosting, nous contactons notre fournisseur maintenant pour comprendre la situation
Vous pouvez toujours nous contacter avec une demande en ligne: https://supportfr.alicepos.com/portal/fr/newticket
May 19, 17:20 EDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

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