Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Alice POS Operational
90 days ago
99.99 % uptime
Today
East Coast 1 (1723) Operational
90 days ago
100.0 % uptime
Today
East Coast 2 (4157) Operational
90 days ago
100.0 % uptime
Today
Dedicated 1 (8553) Operational
90 days ago
99.93 % uptime
Today
West Coast (3420) Operational
90 days ago
100.0 % uptime
Today
Tahiti 1 (6845) Operational
90 days ago
100.0 % uptime
Today
Australia 1 (7278) Operational
90 days ago
100.0 % uptime
Today
Dedicated 2 (6813) Operational
90 days ago
100.0 % uptime
Today
Dedicated 3 (1249) Operational
90 days ago
100.0 % uptime
Today
East Coast 3 (7492) Operational
90 days ago
100.0 % uptime
Today
East Coast 4 (1763) Operational
90 days ago
100.0 % uptime
Today
REST API Operational
Telephone Operational
Ticket System Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Moneris Operational
90 days ago
100.0 % uptime
Today
Third Party and Tools Degraded Performance
Aircall Inbound Calls Operational
HubSpot Website Operational
HubSpot CRM Operational
Aircall Outbound Calls Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026
Ralentissement du système – En cours d’analyse et résolution
Resolved - Après avoir surveillé le système nous sommes confiant que la situation est réglée et le serveur fonctionne normalement.

Un post mortem sera publié dans les prochains jours.

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After monitoring the system were are confident the situation is resolved, the server is up and running as normal.

A post mortem will be published within the next few days.
Apr 24, 14:39 EDT
Monitoring - Une opération planifiée pour optimiser un serveur a causé une surcharge qui affecte la fonctionnalité et la vitesse de réponse d'un des serveurs dédiés.

Notre équipe à mis en place des mesures correctives et la situation semble revenir à la normale. Nous continuons de suivre le serveur de prêt et appliquer des mesures additionnelles au besoin.

Les autres serveurs, utilisés par la majorité des clients, ne sont pas affectés.

Nous allons mettre à jour cette page dès que nous avons plus d'information et des développements.

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One of our dedicated servers is currently experiencing issues due to abnormal loads.

Correctives measures have been put in place and the situation seems to be resolving. We'll keep monitoring the situation and our team is ready to respond if the need arises.

None of our other servers are affected so no impact for the majority of our clients.
Alice POS - Dedicated 1 (8553)
Apr 24, 12:40 EDT
Update - Une opération planifiée pour optimiser un serveur a causé une surcharge qui affecte la fonctionnalité et la vitesse de réponse d'un des serveurs dédiés.

Notre équipe est en place pour identifier et résoudre la situation.

Les autres serveurs, utilisés par la majorité des clients, ne sont pas affectés.

Nous allons mettre à jour cette page dès que nous avons plus d'information et des développements.

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One of our dedicated servers is currently experiencing issues due to abnormal loads.

None of our other servers are affected so no impact for the majority of our clients.
Apr 24, 11:18 EDT
Identified - Une lenteur générale affecte certains utilisateurs. Le tout sera rétabli très rapidement.
Apr 24, 10:37 EDT
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

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