All Systems Operational

Uptime over the past 90 days. View historical uptime.
Alice POS Operational
East Coast 1 (1723) Operational
East Coast 2 (4157) Operational
Dedicated 1 (8553) Operational
West Coast (3420) Operational
Tahiti 1 (6845) Operational
Australia 1 (7278) Operational
Dedicated 2 (6813) Operational
Dedicated 3 (1249) Operational
East Coast 3 (7492) Operational
East Coast 4 (1763) Operational
REST API Operational
Telephone Operational
Ticket System Operational
Payments Operational
Moneris Operational
Third Party and Tools Operational
Aircall Inbound Calls Operational
HubSpot Website Operational
HubSpot CRM Operational
Aircall Outbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Server Shutdown
Resolved - The server was put back online overnight, incident resolved. A post mortem will be published.

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Le serveur a été remis en ligne cette nuit, l'incident est terminé. Un post mortem sera publié,
Nov 13, 08:55 EST
Update - The mechanism of the attack was identified and preventative measures put in place. We are working on restoring the server which should be accessible within the next few hours. No other servers were compromised.

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Le mécanisme de l'attaque a été identifié et des mesures préventives ont été mise en place. Nous travaillons présentement pour remettre le serveur en ligne, ça devrait être fait dans les prochaines heures. Aucun autre serveur n'a été compromis.
Nov 12, 14:16 EST
Identified - One of our servers is currently targeted by a cyberattack, for security reasons it was shutdown. As this is still on-going, we'll provide more information as we get it. This only affects one server and a limited number of clients.

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L'un de nos serveurs est présentement victime d'une cyber-attaque, pour des raisons de sécurité, il a été mis hors service. Puisque la situation est toujours en développement, nous allons vous transmettre plus d'information dès que nous en avons. Seulement un nombre limité de nos clients sont affectés
Nov 12, 09:47 EST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Emergency Shutdown of REST API V2 Server
Resolved - The transition to API REST v4 is completed -- La transition vers API REST v4 est complétée.
Nov 2, 10:15 EST
Investigating - Due to the recent security issue with PHP, we have to shut down the Alice POS REST API Version 2 server at 18:00 EDT on October 22, 2026.

Any current integrations using that version of the API will stop responding. Plans are in place for our Shopify and Woo integrations, and the impact should be minimal.

Our new REST API V4, available for a few years now, is not affected by this issue. To keep your integrations running, please migrate by following our guide: https://kb.alicepos.com/en/alice-api-migrating-from-v2-legacy-to-v4

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À la suite de la faille de sécurité de PHP, nous allons couper l’accès au serveur de l’API REST V2 d’Alice POS à 18 h HAE le 22 octobre 2026.

Toutes les intégrations qui utilisent cette version de l’API cesseront de fonctionner. Un plan est en place pour nos intégrations Shopify et Woo, et les impacts devraient être minimes.

Notre nouvelle API REST V4, disponible depuis quelques années, n’est pas affectée par cette faille. Pour assurer la continuité de vos intégrations, veuillez effectuer la migration en suivant notre guide : https://kb.alicepos.com/fr/alice-api-migrating-from-v2-legacy-to-v4
Oct 22, 16:24 EDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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